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FAQ: Questions and Answers about the DIGITAL COLOUR ATLAS
Here is a small compilation of the important questions about the DIGITAL COLOUR ATLAS:
What a pity – my colour system is not included
Q: You don’t include the colour system which
I am using mostly. So I am not able to use the software in such a good
way.
A: Unfortunately whe haven’t received a licence for the immediate
integration of their systems to the DIGITAL COLOUR ATLAS (Who knows why....
!). However you can include tables of measured values yourself. We provide
these tabels free of charge for every user - also for not mentioned colour
systems. Naturally we have completed the measurements for all known systems.
Don’t hesitate to ask us !
Q: Do I have to pay in advance? Do you create an invoice?
A: Within Germany we deliver on account, after good old salesmen traditions (and have had no bad experiences). Outside of Germany we recommend payment via credit card (without additional charges) or advance payment (additional bank charges).
Q: I'm in a particular hurry. Can you deliver by e-mail?
A: Yes. You can download the programm here, then you can install it and send the registration form to us (or call us). Now you get the license code, which turn your demo into a full version. We will send off the printed atlases package (CMYK atlases, CD-ROM) by postal mail, normally on the day of your order.
Q: We have a customer who is interested in your product. What conditions apply to retailers?
A: As a retailer you will receive an attractive dealer rebate that is staggered. Individual orders are possible. We offer larger handlers a software for the calculation of liscence codes.
Single workstation license on several computers
Q: We have several computers on the network running the Nemetschek program. Do I need a multiple license or is a single license enough?
A: You need a multiple license. The first work station will be calculated as the "first user licence", after that each additional as a low-priced "additional user licence" (ca. 50% of the original liscence).
Q: Who is the dtp studio? How much experience have they got?
A: The dtp studio resides in Oldenburg, in northwest Germany (see http://www.dtpstudio.de). Since 1995 are we working in the area of colour software, some of our well-known pruducts are "RAL DIGITAL" (Software with the RAL-colours http://www.ral-digital.de). Further costumers in the fields of the colours were and are HKS, EVONIK, DaimlerChrysler, ALSECCO, BRILLUX. We were able to convince world-famous companies of the quality of our software – you too?
F: I want to know only a few colour values. Can you tell me them? Your software is too expensive….
A: Of course.You can call us, a few colour values are
no problem, maybe you will remind of our software in later times.
The price is at the end of our possibilities, because we have a limited number
of customers and the time and effort is high. Also we add printed atlases,
which prices are as high as the whole software paket at the free market.
Version 4 is much more expensive than Version 3!
Q: From 99 to 149 Euro – isn’t it a substantial price increase ?
A: Naturally: Your decision to buy is also a question
of the price besides the quality. But....
We have invested much more expenditures and time than ever in the new version.
A significant better software has been developped, the new quality justifies
the difference in price. The new printed CMYK atlas is not only of a much
better quality and according to the up-to-date standards, but also has
doubled in the purchasing price.
Our fourth argument: Like before we also offer the version 3.0 for the
previous, unchanged price.
Q: Compared to my colour design software, your software is priced favorably. Your package includes numerous useful tools.
A: Thank you. May we take your order?
Simplified full version activation in the network
Q: We run a network of 40 computers. To activate each individual computer to the full version would be cumbersome. Do you have a simplified full version activation procedure?
A: Yes – we offer larger clients a full version activation service, or a version that does not need to be activated.
Q: Do you offer reduced prices for students?
A: No. Academic version (for educational establishments)
will be delivered at dealers tearms and conditions.
Still questions? Don't hesitate to contact us:
dtp studio · Tel. +49-(0)441-3001807 · info@dtpstudio.de
© dtp
studio · Grünteweg 31 · D-26127 Oldenburg
Tel.: +49-(0)441-3001807 · Fax: +49-(0)441-36186878 · E-Mail info@dtpstudio.de
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